Lovango Cay Vacations from $960

Customer service was great, but we are disappointed with the state of the hotel and room. It’s run down and the room needs to be deep cleaned and all the furniture upgraded. The chair at the desk is falling apart. We are only here one night, I checked for bedbugs but I really hope the beds are ok. The photos are deceiving. I gave the 4 stars for the lovely person who checked us in but otherwise it’s a 2 star review.

Everything was fantastic

The place seemed clean and secure. No power or water outages while we were there. But this is a timeshare property, first and foremost. That means no cleaning service. My biggest complaint was with the restaurant. They couldn't keep a glass of water from going empty on 2 of the 3 times we went. One time they were out of fish and shrimp, which makes up 1/3 of their menu. And then they hit you with mandatory 18% gratuity. There's golf carts that will take you from the parking lots up to your room or down to the pools, but otherwise it's a crazy amount of stairs to get anywhere.

Owners wete anazing and went above and beyond. We had solar power when we had an island wide blackout! Loced this place!